Terms and Conditions
Please read carefully the General Conditions of Sale and the General Conditions of Use of the madamecoquette.com website.
The purchase of any products offered on madamecoquette.com website is subject to these Terms and Conditions (“Terms and Conditions of Sale”).
Madame Coquette may update these Terms and Conditions of Sale at any time without prior notice. You can view the most current version of the Terms and Conditions of Sale at any time by clicking on the hyperlink labeled “customer service”.
For each order on Hermes.com website, your acceptance of the Terms and Conditions of Sale in force at the date of the order will be requested.
1. Purchase – Terms of ordering
The madamecoquette.com website may be used to order a selection of Madame Coquette products directly online via the Internet.
You may also place your order by telephone if you live in Nigeria from Monday to Friday, 9.00 a.m. to 6.00 p.m..
An order can be placed for one or several delivery address. (see “Delivery Zone”)
For each product selected on the madamecoquette.com website, a summary page will be displayed featuring a photograph of the item, its coloring and references, the quantity selected, its unit price and the total amount owed for your order. You should check that this information accurately reflects your selection before confirming your order. Upon confirmation, your order will be submitted to Madame Coquette for processing (see “Acceptance of orders”). While every effort is taken to try to ensure that the coloring, design and style of the products in the photographs displayed on the madamecoquette.com website are representative of the original products, variations may occur due to technical restrictions of color reproduction on your computer equipment. Madame Coquette reserves the right not to accept or to cancel your order in our sole discretion for any reason without liability if, among other things, the products are not available, are incorrectly priced or are otherwise incorrectly described. Accordingly, Madame Coquette shall not be liable for any error or inaccuracy in the photographs or graphical representations of products displayed on the madamecoquette.com website. If you have any questions about the products, you may contact our Customer Service by clicking on the hyperlink labeled “customer service”.
Please note that some of the stitching on selected items are done by hand and stitching may be irregular.
Madame Coquette reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if Madame Coquette has reasonable cause to suspect that such customer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate cause.
2.Purchase – Availability
Our offers of products are valid as they are displayed on the Hermes.com website, subject to availability. Instructions about the availability of products are provided at the time of the ordering. At times, errors may exist, especially in case of simultaneous orders of the same product by several customers. In the case of unavailability of a product after ordering, you will be informed by email or by phone as soon as possible, and it will be proposed to you either to order another item shown on the madamecoquette.com website in substitution or to cancel your order.
If you choose to cancel your order, you will be refunded if your bank account has been debited.
Customized items cannot be cancelled once the order is placed.
.Madame Coquette reserves the right to change at any time and without notice the items proposed on the Madame Coquette website.
3. Purchase – Order Confirmation
At the end of the ordering procedure, you are invited to click on the “Pay” button, at which time your order will be transmitted to Madame Coquette for processing and may not be amended or cancelled except pursuant to the conditions provided for herein the Terms and Conditions of Sale or in conditions provided for pursuant to applicable law. The confirmation of your order means your acceptance of the Terms and Conditions of Sale.
You will receive an order summary.
The data registered by the madamecoquette.com website establish the terms of the transactions between Madame Coquette and its customers. In the case of a dispute between Madame Coquette and its customers relating to a transaction entered into using the madamecoquette.com website, the data registered by Madame Coquette are the terms of the transaction. Notwithstanding, Madame Coquette reserves the right not to accept or to cancel your order if the products are not available are incorrectly priced or are otherwise incorrectly described.
4. Purchase – Price Payment
The prices of Madame Coquette products are indicated in US dollars and Naira excluding taxes and shipping costs (see “Shipping and Delivery”).
Madame Coquette reserves the right to modify the prices of products offered on the Hermes.com website at any time without prior notice. You will be charged the prices displayed on the Hermes.com website at the time your order was confirmed provided the goods ordered were available at this time, however, Madame Coquette reserves the right not to accept or to cancel your order if the products are not available, are incorrectly priced or are otherwise incorrectly described.
You are required to pay for any order placed on the madamecoquette.com website immediately upon confirmation of your order. We only accept payment by charge card or credit card.
All orders are payable in US dollars. We accept the following charge cards and credit cards: MasterCard®, Visa®——————— Your order will only be dispatched once we have verified your payment method and received authorization to process your payment.
Your charge card or credit card will only be debited when your order is dispatched. If any of the products in your order are unavailable, we will only charge you the prices, taxes and shipping costs for the goods available.
5. Purchase – Reservation of title
The ordered products remain the property of Madame Coquette until full payment is tendered to Madame Coquette.
In case of a payment dispute, you undertake to return the received products to Madame Coquette immediately upon request, and to assume the risks (in particular the loss, theft or damage) relating to the delivered products.
6. Shipping and Delivery –
For deliveries to a postal address:
Goods purchased via the Hermes.com website may only be delivered within the United States.
Any delivery address situated outside this zone will be refused during the ordering procedure. HERMÈS will not process any order for which a post office box or APO/FPO address is provided.
Goods will be shipped to the delivery address(es) specified during the ordering procedure.
7. Shipping and Delivery – Delivery Zone
Goods purchased via the Hermes.com website may only be delivered within the United States, excluding Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America, selected countries in Europe and Africa.
Any delivery address situated outside this zone will be refused during the ordering procedure.
Goods will be shipped to the delivery address(es) specified during the ordering procedure.
8. Shipping and Delivery – Shipping costs
You will be asked to select the shipment method you would prefer as part of the order procedure.
Delivery costs depend on the weight of your order and the delivery service you select:
We will inform you of the shipping costs for the shipment method you select in the order summary displayed on the website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the goods ordered.
9. Delivery Time – Time required for delivery
For deliveries to a postal address:
During the ordering procedure, we will inform you of the time required for delivery and the various forms of delivery available for the goods purchased.
10. Delivery Time – Problems of delivery
Any failure to deliver or late delivery exceeding eight (8) business days should be reported to our Customer Service as soon as possible. In order for your claim to be accepted, please notify us within ten (10) calendar days from the date of confirmation of your order.
You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged goods, etc.) by hand, if possible, on the delivery notice, and sign.
If the goods do not conform to your order or you are not satisfied with them, you may return them, exchange them or (request a refund) according to the terms and conditions contained in the section entitled “Returns – Exchanges – (Refunds“.)
11. Returns – Exchanges – Refunds
You may return any product ordered on the madamecoquette.com website for exchange or refund within thirty (5) calendar days from the delivery date. Returned products must be in their original condition and packaging, together with their purchase invoice or a copy in the case of a partial return.
A product ordered on the madamecoquette.com website that has been personalized cannot be returned for exchange or refund.
Madame Coquette will not be responsible or liable if any item you return to the Hermes.com website is lost, misdirected or delivered late insofar as you have to bear the risks of the shipping you have chosen.
If you exchange goods, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery. Only one exchange per item will be honored.
Madame Coquette has sole discretion in determining whether the products are in original condition when returned to madamecoquette.com website.
Any Madame Coquette product purchased (or received as a gift) from madamecoquette.com may also be exchanged for a different product within thirty (5) calendar days following the date of delivery, subject to the following terms and conditions:
– Returns must be in their original condition and packaging
– You must provide the original receipt along with your return. – The shipping costs of the delivery of a product purchased on the madamecoquette.com website will not be refunded when you return (for exchange) the product.